Computer technicians, IDWant to hate you

The repair technicians f_cked up my netbook repair, didn't tell me anything, and I missed FedEx's deliveries. So my netbook is lost in... Oakland or something, and I don't know if it's fixed or still broken until Toshiba can find and track the status of the repair and its technicians. Here's the email I sent to the technicians, which is only a portion of all the problems going on with this repair:

[NAME EDITED OUT],

Since I have received no confirmation or verification over the status of my netbook, I have reported a missing case claim to Toshiba's corporate offices. Somehow FedEx didn't get over to my house with a signature and has gone off to Oakland or something, which is not your fault nor is it Toshiba's, but you must understand my level of frustration. The only record of verification that I have from you is the receipt for the tracking number, and that indicated that my netbook was out of warranty (which expired the end of last month while this case has been ongoing for about four or five), and I had disapproved of a non-warranty repair which is ludicrous because never have I been asked if I want to approve a repair. The final bit of frustration lies at the bottom of my tracking receipt where it reads:

1) Symptom	System Lockups / Hangs -Unknown
1) Root Cause	DEFECTIVE
1) Resolution	Replace MAIN CIRCUIT BOARD ASSY-N8LBXMS_HL
2) Symptom	System Lockups / Hangs -Unknown
2) Root Cause	ABUSED
2) Resolution	RETURN AS RECEIVED

Now both Toshiba and myself are trying to figure out if my netbook WAS fixed or if it WASN'T, but now the tracking number, TB-0010375 cannot be traced. I am awaiting a phone call from Toshiba in the next couple of days, and I will also call again tomorrow. If you have anything to comment back on, please do so, but it would have helped a lot more two weeks ago.

Paul S. Skinner

So... FML